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I've been a Vitamix customer since 2008. I have owned the vitamix 5200, the vitamix 6300 professional series and now I own the Venturist 1200. I have loved every version of the Vitamix that I have gotten...until now.
Things I love
I love the power and versatility of this machine. I love that I can throw in anything frozen or fresh and it blends everything smoothly. I love love love the tamper as it makes it possible to push ingredients into the blade for a smoother blend over all. I love that I can make ice cream, smoothies, or soup sauces, salsa, pizza sauce, and so much more in this blender. I can also blend my own flour and make my own almond milk or peanut butter. It does a ton of things and I don't think I can live without a powerful blender for very long. I also love how easy it is to use and the fact that I can control it myself or use the presets.
Things I don't love
I also dislike that I have to use the app to get the presets to work. I don't want to have to pull out my phone and connect the app to the blender then go in and find the preset I want lost deep in the app somewhere. It's not quick or convenient enough. The 6300 had the presets right on the blender and they worked nicely.
I absolutely hate the new containers. The 64 OZ low profile container is terrible. Everything I make is either watery or chunky. I can't get the perfect blend even with the tamper unless I make a full jar(which I never do unless I have company).
I also have the personal size container and the sauce container both of which would be great if I could use the tamper with them, but I can't so they also make everything chunky. Vitamix does have a 48 OZ container that the claim would work better but it costs an extra 100.00 or more to get it. I already spent 500.00 on the blender and the parts it came with. I'm not forking out another 100.00 to get a container that works.
Customer service is not my favorite either. I emailed them to see if there was anything I could do to get a better blend. They wrote back but they treated me pretty poorly and didn't solve my problem. I'm definitely going back to my 5200 or better yet maybe I will try Blentec instead.
